Troubleshooting General Wireless Network Issues

By Content • Aug 23rd, 2010 • Category: Troubleshooting Tips

Setting up a wireless network has gotten much easier in the past few years. What used to be a complex process filled with many arcane steps is now usually as simple as installing some software and connecting a few cables. Unfortunately, problems can still crop up from time to time that may require some troubleshooting. Here are a few basic troubleshooting steps to get your wireless network running smoothly again.

1. Check all cables

Even though a wireless network is all about working without wires and cables, there are still a few cables involved. Check any cable connected to the router, especially the cable going from the cable modem or DSL modem. If this cable is loose, it could be causing problems.

2. Cycle power on all devices

Sometimes simply cycling the power or unplugging and reconnecting all devices can solve minor connection problems. You may also try resetting your modem, router to factory defaults to see if that alleviates the issue.

3. Reconnect devices

If you are having trouble getting a specific computer to connect to the router, try disconnecting it from the wireless network and reconnecting. You can also try deleting the network’s information and reconnecting. You will need to re-enter the network password and some settings, but this can alleviate some issues.

4. Reinstall software or update

If there was a software disc included with the router or network card which you installed on each computer on the network, try reinstalling this software. Also, check the program or the manufacturer’s website for updates to the software and install them.

5. Update router firmware

Many routers have the ability to update their firmware, which can provide bug fixes and extra features. Consult the router’s manual for detailed instructions on updating the router’s firmware.

These steps should help you resolve most minor issues. If you have exhausted all of the steps above and are still experiencing problems with your wireless network, it may be time to call customer service for more detailed troubleshooting.

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